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HOME > Media Center > Notice
CopyRUL PRINT
Notice
[Governance]Improving and Specializing Consumer Affairs
Administrator
26/06/2018

o Title : Improving and Specializing Consumer Affairs
o Duration : July 1 · July 21, 2018 (21 days)
o Venue : Seongnam & Seoul & , Republic of Korea
o Implementing Agency : Korea Consumer Agency
o Number of Participants : 20 participants from 11 countries
o Program Module


MODULE

MAIN LECTURES & DISCUSSIONS

STUDY VISIT

Module 1.
Consumer Policy & Legal System

▷ Consumer administration system and comparative consumer systems by country
▷ Consumer related laws and systems

  • Organization & Work of KCA

▷ Relationship between consumer & competition policy

  • KFTC (Korea Fair Trade Commission)
  • KCA(Korea Consumer Agency)
  • Consumer Association

Module 2.
Consumer Counselling & Consumer Redress

▷ KCA’s 3 steps for handling consumer complaints (Consumer Counseling·Consumer Redress·Dispute Settlement)

  • ODR (Online Dispute Resolution)
  • Resolution for consumer dispute by item
    : E-commerce, Textile, Medical accident, etc.

▷ One-stop consumer redress system in Korea
▷ Introduction to Consumer Dispute Settlement Regulation and Cross-border consumer complaints

  • Consumer Counseling Network (1372) Operation Team (KCA)
  • International Transaction Support Team (KCA)

Module 3.
Consumer Dispute Resolution System & Complaints Data Utilization

▷ Korea’s ADR (Alternative Dispute Resolution) and KCA’s ADR system
▷ Consumer Dispute Settlement Committee (CDSC) and Collective Dispute Mediation
▷ Utilization of consumer complaint data

  • Consumer alert and Press release
  • Big data analysis
  • Consumer Dispute Settlement Committee (KCA)
  • Big Data Analysis Team (KCA)

Module 4.
Trends in Consumer Policy

▷ Global consumer issue and trend of international organizations (OECD CCP, ICPEN, G20, UNCTAD)
▷ Consumer Issues from the 4th Industrial Revolution

  • Privacy, Internet of Things (IoT)

▷ Building Consumer Confidence in the Digital Area

  • International Cooperation Team (KCA)
  • Department of Consumer Policy Research (KCA)

Module 5.
Consumer Safety

▷ Introduction to KCA’s Consumer Safety Center
- Dept. of Consumer Injury Information
- Dept. of Consumer Safety Surveillance
- Dept. of Test & Inspection
▷ Laws & Systems related to consumer safety
▷ Research & follow-up system on consumer safety related to food, industrial product and facilities
▷ Domestic & Global consumer safety issues (OECD WP, ICPHSO)

  • Consumer Safety Center (KCA)
  • Ministry of Food and Drug Safety
  • Ministry of Land, Infrastructure and Transport

Module 6.
Market Monitoring & Establishment of Fair Trade Environment

▷ Research and follow-up system on consumer damages in product and service area
▷ Monitoring and corrective action system for labeling & advertising & terms
▷ Ways to promote fair competition through consumer survey and price comparison

 

Module 7.
WORKSHOP
(Country Report & Action Plan)

▷ Country Report
▷ Action Plan
 - 1st: Identification of specific problem in participant’s country
 - 2nd: Drawing out solutions to solve the problems based on knowledge from module 1- 4
 - 3rd: Build action plans to put solutions in practice
 - 4th: Share action plans and present the result of the workshop

 

EXTRACURRICULAR ACTIVITIES

▷ Seoul City Tour (www.visitseoul.net)
▷ Samsung Electronics or LG Electronics
▷ Explore Korean traditional culture and Visit to industrial site

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